Very professional. The installation team was friendly and worked very hard. Installation was to my satisfaction.
Lee was very helpful and friendly. When I had to change my initial appointment, he was understanding and met my needs.
Rob was very friendly, professional and knows basement waterproofing. He explained to me the different products and what would be best for my situation.
The team arrived exactly on time and immediately went to work. The foreman explained what they would be doing and walked me thru the job before I started. He took the time to answer all my questions.
This is the only area I had to give a 4 out of 5. I just spent 10 hours today cleaning up all the concrete dust and dirt left on the basement floor and on the objects in the room that could not be moved. I understood from Ron they would cover up the areas to keep the dust and dirt mitigated. This did not happen. My floors were covered with tarps but there could have been more of them to provide additional protection. I expected to do some clean up, but it could have been reduced with adequate protection.
I contacted 3 other basement waterproofing Companies. Liberty was the only one who responded in a timely fashion and immediately set up an appointment to visit and give me a quote. The others wanted too much personal information up front before they even started a conversation. After meeting with Rob, I did not even get a 2nd quote. I was pleased with the price, and I can tell when an individual is sincere and trustworthy. Rob met my goals. Construction started in a few weeks and after 38 years of dealing with a ground water issue, my basement is finally dry and looks great.
our service area
We had a wonderful experience.